FAQ



General Services & Scheduling

What is the primary focus of Blue Rock Industries?

We are a full-service stone and surfacing provider specializing in the sourcing, custom fabrication, and expert installation of natural stone (granite, marble, quartzite), engineered stone (quartz), tile, and flooring. We handle everything from large-scale residential projects to small vanity tops and specialty items like heated countertops.


Do you offer free estimates?

Yes, we provide free, no-obligation estimates. To give you the most accurate pricing, we typically require your project measurements (even rough sketches) and your preferred material selection (stone type, tile choice, etc.).


Are your installation and fabrication teams licensed and insured?

Absolutely. Blue Rock Industries is fully licensed and insured. We prioritize safety and quality, ensuring that both our team and your property are protected throughout the entire project.


Do you sell material remnants?

Yes, we maintain an inventory of premium stone remnants. These are smaller pieces left over from larger slabs, perfect for smaller projects like bathroom vanities, fireplace surrounds, or tabletops. Remnants are an excellent way to get high-quality stone at a lower cost.

Fabrication & Installation Process

How long does the countertop fabrication and installation process typically take?

Once you have selected your material and the template has been finalized, the fabrication and installation process usually takes 2 to 3 weeks. The timeline can vary slightly depending on the complexity of the cuts, the edge profile, and the availability of the material.


What is 'templating,' and do I need to be present for it?

Templating is the process of precisely measuring and creating a digital or physical pattern of your cabinets and work area. This ensures your new surface fits perfectly. Yes, we highly recommend that you (or a decision-maker) be present during templating to confirm details like seam placement, corner radii, and any special cutouts.


What is the difference between Granite, Marble, and Quartz?

  • Granite is a natural stone with unique color patterns; it is highly durable, heat-resistant, and requires periodic sealing.
  • Marble is a natural, elegant stone known for its veining; it is softer than granite and quartz, making it more susceptible to etching and staining, but prized for its classic look.
  • Quartz is an engineered stone made from natural quartz crystals and resins; it is non-porous, highly resistant to staining, and never requires sealing.

Specialty Services: Heated Countertops

What are heated countertops, and where can they be installed?

Heated countertops are surfaces, typically stone or engineered quartz, that are warmed by a specialized, thin electric heating mat installed directly beneath the stone. They are most popular in areas where people congregate or lean, such as:
  • Kitchen Islands: Perfect for keeping elbows warm while eating or working.
  • Bathroom Vanities: Ideal for a luxurious touch after a shower.
  • Seating Areas: Adding warmth to built-in stone benches or bar tops.



Is a heated countertop expensive to run?

No. The warming mats are energy-efficient and draw very little power-often less than a standard coffee maker. They are designed to warm the surface to a comfortable temperature (typically about 85∘F to 100∘F) and are usually controlled by a simple on/off switch or timer.

Care and Maintenance

How do I clean and care for my new stone countertops?

We recommend using warm water and a small amount of mild, pH-neutral dish soap. Avoid harsh chemicals, ammonia-based cleaners, or abrasive scrubbers as these can etch the stone or break down the sealant.


Do I need to seal my stone countertops, and how often?

Yes, natural stone (Granite, Marble, etc.) requires sealing to protect it from stains. We apply a professional sealant during installation. Depending on the stone and use, we recommend re-sealing every 1 to 3 years. Quartz is non-porous and does not require sealing.


What is the best way to clean my tile and grout?

Regular cleaning with a neutral-pH tile cleaner is best. For grout, avoid acidic cleaners. A soft brush and steam cleaner can be effective for deep cleaning, but always test in an inconspicuous area first. We can recommend professional cleaning and sealing products designed specifically for your tile type.